Returning a non-sale item for refund or exchange

We are happy to offer a full refund or exchange for unwanted items. Please return the item / items to us at: Arlo and Sofia Limited, 66 Gerard Road, London, SW13 9QQ within 14 days of receiving them.

Please ensure the returned item / items are in their original packaging with all labels attached. Once we receive the item / items we will process the refund. Please note we do not reimburse the postage. 

Returning a sale item for refund or exchange

We are happy to offer an exchange or credit note for all unwanted items bought in our Sale. Please return the item / items to us at: Arlo and Sofia Limited, 66 Gerard Road, London, SW13 9QQ with 14 days of receiving them. Please not we don’t pay for the return cost of postage. 

Please ensure the returned items have all labels attached and please included a note with your return requesting which item you’d like in return or if you’d prefer a credit note to be sent. We will dispatch the new item as soon as we have processed return of the original item.  

Return instructions

Please post your returns to us with a note requesting which item you'd like in exchange or if you'd prefer a refund.

Return Address:

Arlo and Sofia Limited
66 Gerard Road
London
SW13 9QQ